Here at Pagemodo, we get excited about helping individuals and small business owners get the most out of our products and achieve their marketing goals. With that in mind, we recently launched a brand new, more robust Pagemodo support portal available to all users.
To access the portal, log in to your Pagemodo account, and roll over your profile image in the top right corner. From the dropdown menu, choose the “Help” option. This will take you directly to the portal.
Once you’re there, you’ll see that there are several ways to go about finding what you need:
1. Instant Answers: Simply type your question into the search field and choose the answer that is the best match. Because everyone’s needs are different, there might not always be a perfect answer. In that case, users will be prompted to send an email directly to support.
2. Current Known Issues: When support is alerted that something is happening for a number of users, this becomes a ‘known issue’ and the team will highlight that issue so users can find it easily and track its progress.
3. Community Support: Because Pagemodo has such a large user base, a lot of helpful advice can be found through our community. This is a great place to ask and answer questions.
4. Email support: Users with premium packages have access to direct email support from our team through this new portal.
From this page, users who have opened support tickets already are able to check on the status of their tickets.
Have you tried out the new support portal from Pagemodo yet? We’d love to hear what you think in the comments below!